Last Updated: [Insert Date]

MISSION BRIEFING

At Benchmade Knife Sale, we execute precision logistics operations to deliver your tactical gear with maximum efficiency. This document outlines our shipping protocols and return procedures for mission-critical equipment.

SECTION 1: OPERATIONAL SHIPPING DETAILS

1.1 ORDER PROCESSING TIMEFRAME

All orders undergo security verification and tactical preparation within 1-2 business days before deployment to our logistics partners.

1.2 DELIVERY OPTIONS

We offer two deployment methods for your tactical packages:

  • Standard Tactical Delivery:
    • Carrier: DHL or FedEx Special Operations
    • Deployment Cost: $12.95 USD
    • Estimated Delivery Window: 10-15 days after dispatch
    • Tracking: Full satellite tracking provided
  • Stealth Free Shipping:
    • Carrier: EMS Covert Logistics
    • Activation Threshold: Orders exceeding $50 USD
    • Estimated Delivery Window: 15-25 days after dispatch
    • Tracking: Basic movement updates available
OPERATIONAL NOTE: Delivery timelines may vary based on customs inspections in your operational zone. Some jurisdictions may impose additional restrictions on tactical gear imports.

SECTION 2: RETURN MISSION PROTOCOLS

2.1 ELIGIBILITY PARAMETERS

You may initiate return procedures within 15 days of package receipt under these conditions:

  • Product must be in original tactical-ready condition
  • All original packaging and documentation present
  • No signs of field use or modifications
RESTRICTED ITEMS: For operational safety, the following cannot be returned:
  • Automatic Knives (Tactical) – Due to jurisdictional weapon laws
  • Benchmade (Auto) – Specialized mechanisms
  • Ceramic Knives – Fragility concerns
  • Any item showing signs of deployment or field testing

2.2 RETURN MISSION PROCEDURE

Execute these steps to complete your return operation:

  1. Contact Command Center at [email protected] with subject line “RETURN MISSION: [Order #]”
  2. Provide tactical details: Order number, item(s) for return, reason code
  3. Await confirmation with RMA (Return Mission Authorization) code
  4. Package item securely with all original components
  5. Include printed RMA code inside package
  6. Ship to: Return Operations, 142 Ash Dr, Montgomery, US 36117

2.3 FUNDS RECOVERY OPERATION

Upon successful return verification:

  • Processing Time: 3-5 business days after return package reaches our facility
  • Refund Method: Original payment channel
  • Timeline:
    • Credit Cards: 5-10 business days after processing
    • PayPal: 3-5 business days after processing

Shipping costs are non-refundable unless the return is due to our operational error.

SECTION 3: DAMAGED IN TRANSIT PROTOCOL

If your tactical package shows signs of enemy engagement (damage):

  1. Document damage with photographic intelligence
  2. Do not discard original packaging
  3. Contact Command Center within 48 hours of receipt
  4. We will immediately deploy replacement or recovery operations

SECTION 4: INTERNATIONAL OPERATIONS

Operators in these zones should note:

  • Asian territories and certain remote regions are excluded from service
  • Customs duties are the responsibility of the operator
  • Return shipping costs for international missions are borne by the operator

COMMAND CENTER CONTACT

For extraction requests or logistical inquiries:

Email: [email protected]
Operational HQ: 142 Ash Dr, Montgomery, US 36117
Response Time: < 24 hours for priority requests