At Benchmade Knife Sale, we stand behind every tactical knife and EDC tool we sell. If you’re not completely satisfied with your purchase, our straightforward return process ensures you can shop with confidence.

RETURN WINDOW

You may return most items within 15 days of delivery for a refund or exchange. All returns must be in original, unused condition with all original packaging and tags.

NON-RETURNABLE ITEMS

For safety and legal compliance, the following cannot be returned:

  • Automatic knives (once opened/tested due to legal restrictions)
  • Ceramic knives (due to their fragile nature)
  • Customized or personalized items
  • Items marked as “Final Sale”

HOW TO INITIATE A RETURN

  1. Contact us at [email protected] within 15 days of delivery
  2. Include your order number and reason for return
  3. Wait for approval – we’ll email you an RMA number and instructions
  4. Ship items back to our warehouse at:
    Benchmade Knife Sale Returns
    142 Ash Dr
    Montgomery, US 36117

SAMPLE RETURN REQUEST EMAIL

Subject: Return Request – Order #[Your Order Number]

Body:
Hello EDC Knives Team,

I would like to request a return for my recent purchase (Order #______).
Item(s) to return: [Product Name, SKU if available]
Reason for return: [Please specify]
Preferred resolution: [Refund/Exchange]

Please send the RMA instructions at your earliest convenience.

Best regards,
[Your Full Name]
[Your Contact Information]

REFUND PROCESS

  • Refunds are processed within 3-5 business days after we receive your return
  • Your refund will be issued to your original payment method (Visa, MasterCard, JCB, or PayPal)
  • Shipping costs are non-refundable unless the return is due to our error
  • For exchanges, we’ll ship your new item once the return is received

SHIPPING COSTS

  • Customers are responsible for return shipping costs unless the return is due to our error
  • We recommend using a trackable shipping service as we cannot be responsible for lost returns
  • For exchanges to international destinations, additional shipping charges may apply

DAMAGED OR DEFECTIVE ITEMS

If you receive a damaged or defective item, contact us immediately at [email protected] with photos of the damage. We’ll arrange for a replacement or refund and cover all associated shipping costs.

QUESTIONS?

Our tactical gear specialists are ready to assist:
Email: [email protected]
Response time: 24-48 hours